Best Platforms to Find the Perfect Healthcare Virtual Assistant

A healthcare virtual assistant (VA) is an AI tool that supports medical professionals with administrative services, such as scheduling appointments, making phone calls, managing email accounts, and more. The primary goals of a VA are to reduce a healthcare professional’s administrative burden and supplement patient engagement.

Healthcare virtual assistants offer 4 key benefits:

1.  Deliver streamlined administrative tasks.
2.  Reduce operational costs and increase efficiency.
3.  Offer timely reminders for follow-ups or medications.
4.  Improve patient satisfaction with timely customer service.

Geekflare has researched and curated the best platforms for healthcare virtual assistants based on 24/7 virtual reception services, comprehensive virtual administrative assistance, and healthcare staffing solutions.

• Ruby – Best for 24/7 Virtual Reception Services
• HelloRache – Best for Medical Scribing and Administrative Support
• VMeDx – Best for AI-Powered Medical Diagnostics
• Phoenix Virtual Solutions – Best for Outsourced Healthcare Virtual Teams
• VA.care – Best for Virtual Medical Office Support
• MEDVA – Best for Healthcare Virtual Assistants Specializing in Clinical Tasks
• Cool Blue VA – Best for Remote Healthcare Staffing Solutions
• My Mountain Mover – Best for Virtual Medical Transcription and Support Services
• Virtual Nurse Rx – Best for Remote Nursing and Patient Care
• Medphine – Best for Medical Billing and Revenue Cycle Management
• Mediktor – Best for AI-Driven Symptom Assessment and Triage
• Nuance – Best for AI-Enhanced Speech Recognition in Clinical Documentation
• Maya MD – Best for AI Healthcare Chatbot Solutions
• SOAP – Best for Streamlined Medical Documentation Software
• Ginger Desk – Best for Administrative Solutions Tailored for Medical Professionals
• Show moreShow less

Ruby

Ruby has been providing virtual assistants in the healthcare industry for over 20 years. The platform offers reliable virtual medical receptionists for healthcare practitioners and clinics.

Although Ruby’s services focus on ensuring top-notch personal healthcare communication, they offer many more services—schedule appointments, process payments, capture leads, answer questions, and more.

As a technology-driven system, Ruby also helps you manage your workforce anywhere with Zapier integration.

Features of Ruby

• Provides customized virtual receptionist services for both solo healthcare practitioners and clinic owners.
• Offers 24×7 services to ensure you don’t miss calls or chats from patients or clients.
• Facilitates on-the-go facility management through Android and iOS apps.
• Features Virtual Assistants for multiple healthcare practices.

Ruby Pricing

Ruby’s reception plan starts at $235 for 50 minutes monthly, chat plan starts at $135/month and Bundle plan offers up to 10 chats for $109.

Try Ruby

HelloRache

HelloRache is a family-owned healthcare virtual assistant platform that offers healthcare VAs to medical, dental, optometry, and veterinary professionals.

Choosing a healthcare VA from HelloRache is simple as all that you need to do is review the profiles, interview them, and pick the most suitable one. The best part of the platform is that each VA can seamlessly integrate into your workflow over quick video-conferencing saving time.

Features of HelloRache

• Provides medical VAs with comprehensive healthcare knowledge to handle diverse tasks efficiently.
• Comes with long-term, personalized support with the same VA for consistent assistance.
• Offers access to a large database of vetted healthcare VAs to find the right fit.
• Is a cost-effective service with no contract or setup fees.

HelloRache Pricing

HelloRache pricing starts at $9.50/ hour.

Try HelloRache

VMeDx

VMeDx offers expert VAs to manage administrative and patient-related tasks professionally. The VAs help you with scheduling appointments, managing calls, confirming appointments, and assisting with medical records requests and referrals while complying with HIPAA protocols.

With VAs trained to carry out any administration or healthcare-related tasks, the platform allows you to focus on your patients more to improve patient satisfaction and treatment outcomes.

Features of VMeDx

• Provides qualified VAs to manage your administrative and healthcare tasks as needed.
• Comes with a VMA boot camp to help the VAs gain insights into your requirements for seamless service delivery.
• Offers a constant learning culture, where VAs undergo upskilling training, webinars, and events.

VMeDx Pricing

VMeDx pricing starts at USD 10/ hour.

Try VMeDX

Phoenix Virtual Solutions

Phoenix Virtual Solutions offers US-certified medical healthcare assistants to solo medical professionals and clinical practices. The healthcare VAs help you manage and run everything about your practice from the back office to the front office and clinical services management.

As a top healthcare virtual assistant platform, Phoenix Virtual Solutions offers customized VA services exactly as you need them. Having already worked with numerous healthcare professionals and medical practitioners, Phoenix Virtual Solutions has systems built in to integrate its healthcare VAs seamlessly into your practice or clinic.

Features of Phoenix Virtual Solutions

• Offers qualified VAs providing custom support for front office, back office, and clinical services.
• Simplifies onboarding the right healthcare VA in 1-2 weeks.
• Allows users to select candidates from a vast VA database.
• Provides a technical team that is available to integrate suitable technology solutions.

Phoenix Virtual Solutions Pricing

Phoenix Virtual Solutions offers custom pricing based on the requirements.

Try Phoenix Virtual Solutions

VA.care

VA.care offers tailored healthcare VA services to streamline your administrative and healthcare services for better efficiency and productivity. The platform was developed by a pioneer in the VA industry to meet all your healthcare VA requirements, from medical scribing and veterinary assistance to administrative assistance and reception support.

Features of VA.care

• Provides skilled VAs for managing patient documents and healthcare records.
• Makes it easier to hire VAs tailored to your practice’s needs and size.
• Features custom onboarding to match your specific requirements.
• Get advanced communication for patient intake and follow-ups.

VA.care Pricing

VA.care pricing starts at $280/ week.

Try VA.care

MEDVA

MEDVA brings cost-effective and expertly trained virtual healthcare assistance to medical professionals, practices, and teams. Using the ROI calculator, MEDVA helps you understand the scalability of hiring VAs from the platform. Each virtual medical staff at MEDVA is handpicked after an expensive vetting process. Further, if you are unhappy with the VA’s performance, you can quickly replace them with no questions asked. 

The VAs are not just adept at administrative tasks in clinics or medical practices. They are great at insurance benefits verification and prior authorization, medical scribing and transcription, managing medical documents, and more.

Features of MEDVA

• Provides help with billing, scribing, patient monitoring, and insurance planning.
• Allows users to hire VAs with knowledge in diverse healthcare domains and verticals.
• Has expertly trained virtual assistants for different specialties.
• Features custom VA solutions to better meet your practice’s needs.

MEDVA Pricing

MEDVA offers custom plans as per the user’s requirement.

Try MEDVA

Cool Blue VA

Cool Blue VA helps medical professionals and healthcare practices save over 70% of their in-house staff expenses. It offers a range of tailor-made medical VA services at affordable fees to back up the claim. The platform brings highly trained and qualified VAs to cater to the unique needs of medical professionals–whether they run solo practices or clinics. 

Features of Cool Blue VA

• Offers experienced healthcare VAs for in-patient and out-patient nursing care.
• Trains VAs in your EMR or business software.
• Provides virtual assistance for administrative and medical support.
• Features HIPAA-compliant VAs to ensure patient data safety.

Cool Blue VA

The Cool Blue VA’s pricing starts at $9.95 per hour.

Try Cool Blue VA

My Mountain Mover

My Mountain Mover is one of the biggest healthcare virtual assistance companies. It has a database of over 1,000 expert and experienced healthcare virtual assistants from whom you can hire tailored support for your healthcare facilities, clinics, and individual practices.

My Mountain Mover focuses on delivering a streamlined hiring process that provides an easy onboarding experience for every client.

Features of My Mountain Mover

• Has an 8-step hiring process to find the best VAs.
• Offers to manage VAs with a dedicated account manager.
• Provides support for scribing, patient monitoring, admin, billing, and more.
• Gives users the Hire VAs across medical, dental, mental health, veterinary, and wellness domains.

My Mountain Mover Pricing

My Mountain Mover provides customized pricing.

Try My Mountain Mover

Virtual Nurse Rx

Virtual Nurse Rx offers highly specialized healthcare VAs for medical and mental health professionals. The platform is unique among others by ensuring a 100% satisfaction guarantee with proactive support and assistance. In addition, Virtual Nurse Rx offers the required resources and systems for the seamless integration of the VAs into the client’s practice.

Features of Virtual Nurse Rx

• Allows users to hire VAs from a list of 100% HIPAA-compliant professionals.
• Features VAs trained in medical practice management software.
• Has US-based project managers to ensure smooth communication.
• Offers a virtual nurse coordinator to train, audit, and manage VAs.

Virtual Nurse Rx Pricing

Virtual Nurse Rx pricing starts at $20/hour.

Try Virtual Nurse Rx

Medphine

Medphine allows medical professionals with practices to focus on their patients and their support while leaving mundane tasks like billing, note-taking, insurance management, appointment scheduling, etc., to the virtual assistant.

Medphine allows you to improve the quality of patient documentation, which is integral in medical diagnosis, insurance processing, and planning adequate treatments.

 Features of Medphine

• Provides VAs to help you with any healthcare or admin-related tasks.
• Comes with a month-to-month plan that does not bind you to a contract.
• Gives round-the-clock support to your practice or clinic whenever needed.
• Offers VAs to manage admin and clinic-related activities.

Medphine Pricing

Medphine offers custom pricing based on the requirements.

Try Medphine

Mediktor

Mediktor is an AI-powered medical chatbot that helps patients with triage and pre-diagnosis. The white-label chatbot can integrate with any healthcare institute to deliver a unique patient-care experience. The platform evaluates patients’ symptoms through simple interactions and pre-diagnoses their condition to direct them to the right healthcare professional.

Features of Mediktor

• Provides white box technology for transparent and understandable decision-making.
• Integrates the AI chatbot into your workflows and clinic’s digital solutions.
• Gives human-like chatbot support with the AI-powered chatbot.
• Supports over 18 languages across the world.

Mediktor Pricing

Mediktor pricing plans are customized on user requirements.

Try Mediktor

Nuance

Nuance, with its advanced DAX Copilot, eliminates the need to perform repetitive tasks as part of their daily activities. The system helps you with automated patient documentation. It also helps you automate your clinical documentation and management tasks with the help of the Dagon AI solution. 

Using AI technologies and deep integration, you can improve your medical practice’s efficiency and productivity. With the constant development going on with Nuance, the platform brings you better and more capable solutions for better productivity and efficiency.

Features of Nuance

• Has omnichannel patient support to improve customer satisfaction.
• Empowers patients with NLU‑powered Intelligent Virtual Agent for self-care.
• Delivers clinical intelligence in real time for patient diagnosis and treatments.
• Provides NLU-powered AVR to help callers talk freely and quickly resolve their issues.

Nuance Pricing

Nuance offers custom plans as per the need.

Try Nuance

Maya MD

MayaMD is a digital health assistant that ensures better clinical decisions and virtual patient care. It allows medical professionals and clinics to offer healthcare assistance at the bedside, in-take and telehealth as needed. The platform enables staff to provide the best healthcare support to patients using healthcare insights from AI-driven clinical algorithms. A key advantage of the platform is that it analyzes the patient data to triage using 25 decision points, highly improving diagnosis and patient experience.

Features of MayaMD

• Provides an all-in-one telemedicine platform for faster implementation of telemedicine services.
• Helps staff manage patient intake and decisions for better productivity.
• Offers AI-driven decision-making engine for quick triage and treatment plans
• Has advanced clinical algorithms developed by researchers from leading medical schools.

Maya Md Pricing

MayaMD pricing is customized.

Try Maya MD

SOAP

SOAP brings a powerful and robust AI-powered medical assistant to improve note-taking and patient-intake processes. It helps with accurate symptom analysis and diagnosis to enhance treatment quality and outcomes. The voice-based interface delivers human-like communication with patients and other stakeholders on calls. With the generative AI solution, you will never have to worry about missing any calls, patient queries, or callbacks. It is like a personal support who works 24×7.

Features of SOAP

• Provides HIPAA-compliant service for healthcare care data security as per the HIPAA.
• Has an intelligent platform for efficient communication and practice management.
• Gives accurate medical diagnosis with detailed patient medical history analysis.
• Offers Smart SOAP Note that is easy to read and integrates any EHR system.

SOAP Pricing

SOAP offers custom plans based on the requirements.

Try SOAP

Ginger Desk

Ginger Desk provides human healthcare virtual assistants to help your medical practice using technology at its center. It helps reinvent the front-desk services of healthcare and wellness facilities across North America. All VAs from Ginger Desk are pre-trained and qualified to help solo medical practitioners and healthcare facilities manage their operations. With the platform’s business-first approach, you can grow and scale your business with Ginger Desk without the hassles of hiring in-house employees.

Features of Ginger Desk 

• Allows users to Hire North America-based VAs for admin and patient services.
• Provides full-service VA support to ease practice management.
• Offers expert VAs in EMR solutions for efficient record management.
• Is compliant with medical data and privacy regulations across states and provinces.

Ginger Desk Pricing

Ginger Desk offers customized pricing plans as per user demand.

Try Ginger Desk

Can I Hire Answering Service for My Remote Business?

Yes, you can hire an answering service for your remote business. Hiring an answering service for your remote business offers numerous benefits, such as:

• Improving customer service by timely addressing their queries.
• Freeing you from attending calls to focus on business growth.
• Capturing potential leads when they call for inquiries.

Here are a few top platforms that offer answering services:

• AnswerForce – For lead capture and customer support.
• AnswerConnect – Known for efficient round-the-clock coverage. 
• VoiceNation – Provides instant setup and easy scalability.

There are several platforms for those who want to hire virtual assistants with specialized skills and focus social media management. Such as,

• Belay – Offers experienced marketing assistants with social media management skills.
• Okay Relax – Provides social media management assistants with profound AI skills.
• myVA360 – Hire social media assistants and pay only for the hours worked.

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